Skip to main navigation menu Skip to main content Skip to site footer
https://unramlawreview.unram.ac.id/index.php/ulrev

Articles

Vol. 8 No. 1 (2024): Unram Law Review(ULREV)

Legal Protection For Consumers With Online Sale Transactions

DOI
https://doi.org/10.29303/ulrev.v8i1.332
Submitted
February 11, 2024
Published
2024-04-29

Abstract

The needs of Indonesian consumers are influenced by the use of online buying and selling transactions in the business world, especially legal protection. Legal protection issues in the e-commerce sector, include issues regarding the rights of parties, especially consumers of buying and selling online. This research aims to determine the extent to which online transactions for buying and selling are protected by consumer law and the legal efforts that consumers can take if an online transaction fails. The research method used in this article is a normative juridical research method. This research is qualitative descriptive. Data used in this research is secondary data which covers Primary, secondary, and tertiary laws. Data collection is a library technique. Qualitative description is used as a data analysis technique. The findings of this research and discussion include consumer rights based on Law Number 19 of 2016 concerning Information and Electronic Law and Law Number 8 of 1999 concerning the Protection of consumers and regulations related to the implementation of online transactions. The protection for consumers is supported by the involvement of various government agencies, national consumer protection agencies, and non-government consumer protection agencies. Conflicts related to non-fulfillment of obligations can be resolved through legal lanes using Law Number 8 of 1999 regarding litigation and non-litigation lawsuits.

References

  1. Journal and Books:
  2. Andhika Mediantara Primayoga, Hendro Saptono, Rinitami Njatrijani. “Perlindungan Hukum Terhadap Konsumen Yang Menerima Barang Tidak Sesuai Pesanan Dalam Transaksi Jual Beli Online.” Diponegoro Law Journal 8, no. 3 (2019): 1732–43.
  3. Barkatullah, Abdul Halim. Hak-Hak Konsumen. Bandung: Nusa Media, 2010.
  4. Bennedicta, Shelva Shendy, Al Qodar, dan Purwo Sulistyo. “Jual Beli Online Dengan Metode Pembayaran Cash On Delivery ( COD ).” Unes Law Review 5, no. 4 (2023): 2536–48.
  5. Hasugian, Syarah Tilawah, Nasrianti, dan Budi Bahreisy. “Perlindungan Hukum Terhadap Konsumen Atas Hak Informasi Dalam Transaksi Jual Beli Online.” Jurnal Ilmiah Mahasiswa (JIM-FH) VI, no. 2 (2023): 72–89.
  6. Hernida, Dina, Salsabila Nurul Utami, Atika Purnamasari, Indah Ade Puspita, dan M. Noval Akbar. “Perlindungan Hukum Bagi Konsumen Dalam Transaksi Jual Beli Online (E-Commerce).” Consensus : Jurnal Ilmu Hukum 1, no. 3 (2023): 121–28.
  7. Imaniyati, N.S. and Syawali, H. Hukum Perlindungan Konsumen. Bandung: Mandar Maju, 2000.
  8. Imaniyati, Neni Sri, dan Husni Syawali. Hukum Perlindungan Konsumen. Bandung: Mandar Maju, 2000.
  9. Lestari, Novianti, Nadya Frisca Delicia, Evelyn Hartono, dan Jeane Neltje Selly. “Upaya Perlindungan Hukum Bagi Konsumen Dalam Transaksi Jual Beli Online (E-Commerce).” Nusantara: Jurnal Ilmu Pengetahuan Sosial 10, no. 6 (2023): 2871–78.
  10. Ni Made Mirah Dwi Lestari, I Nyoman Putu Budiartha, dan Ni Gusti Ketut Sri. “Upaya Perlindungan Hukum terhadap Kreditur atas Debitur Wanprestasi dalam Perjanjian Kredit pada Masa Pandemi Covid-19.” Jurnal Interpretasi Hukum 3, no. 1 (2022): 176–81. https://doi.org/10.22225/juinhum.3.1.4740.176-181.
  11. Padmayani, Ni Putu Gita, I Nyoman Putu Budiartha, dan Ni Made Puspasutari Ujianti. “Perlindungan Hukum Terhadap Konsumen Bagi Pengguna Kosmetik Ilegal Yang Diiklankan Influencer Di Media Sosial.” Jurnal Preferensi Hukum 3, no. 2 (2022): 312–17.
  12. Pasal 38 Undang-undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik, 2008.
  13. Putra, I Putu Erick Sanjaya, I Nyoman Putu Budiartha, dan Ni Made Sukaryati Karma. “Perlindungan Hukum terhadap Konsumen dalam Jual Beli Barang Melalui E - Commerce.” Jurnal Analogi Hukum 1, no. 2 (2019): 239–43.
  14. Putri, Elfirda Ade. “Perlindungan Konsumen Pada Transaksi Jual Beli Online.” Jurnal ABDIMAS 6, no. 1 (2023): 55–64.
  15. Ranto, Roberto. “Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual Beli Melalui Media Elektronik.” Jurnal Ilmu Hukum Alethea 2, no. 8 (2019): 145–63.
  16. ———. “Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual Beli Melalui Media Elektronik.” Jurnal Ilmu Hukum: ALETHEA 2, no. 2 (2019): 145–64. https://doi.org/10.24246/alethea.vol2.no2.p145-164.
  17. Rizka, M. Zaki Attirmidzi. “Perlindungan Hukum Terhadap Konsumen Dalam Sistem Transaksi Online Perspektif Undang-Undang Informasi Dan Transaksi Elektronik.” Jurnal Supremasi 12, no. 3 (2022): 97–108.
  18. Sembiring, JimmyJoses. Cara Menyelesaikan Sengketa di Luar Pengadilan. Jakarta: Visi Media, 2011.
  19. Shidarta. Hukum Perlindungan Konsumen Indonesia. Jakarta: PT.Gramedia Widiasarana Indonesia, 2004.
  20. Sidabalok, Janus. Hukum Perlindungan Konsumen di Indonesia. Bandung: Citra Aditya Bhakti, 2010.
  21. Sinaga, Oktaviyani Pestauli, Nelli Herlina, dan Herlina Manik. “Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual-Beli Melalui Media Facebook.” Zaaken: Journal of Civil and Bussiness Law 4, no. 1 (2023): 72–90.
  22. Soemitro, Ronny Hanintijo. Metodologi Penelitian Hukum dan Jurumetri. Jakarta: Ghalia Indonesia, 1998.
  23. Soerjono Soekanto, dan Sri Mamudji. Penelitian Hukum Normatif. Jakarta: PT. Raja Grafindo, 2004.
  24. Sunarto, A. Seluk Beluk E-Commerce. Yogyakarta: Gara Ilmu, 2009.
  25. Witasari, Aryani. “Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual-Beli Secara Online ( E-Commerce ).” Prosiding, 2022, 275–91.
  26. Zulkifli, Suhaila, Jeremia Maruli Simbolon, Mutiara Henramawati, Christin Waruwu, Tajuddin Noor, Fakultas Hukum, Universitas Prima Indonesia, Universitas Islam, Sumatera Utara, dan Pelaku Usaha. “Perlindungan Hukum Konsumen Terhadap Barang Yang Hilang Atau Rusak Pada Aplikasi Jual Beli Secara Online.” Jurnal Interpretasi Hukum 4, no. 2 (2023): 255–61. https://doi.org/https://doi.org/10.55637/juinhum.4.2.7775.255-261.